Return & Refund Policy

Cooling Team is committed to ensuring unwavering quality and customer satisfaction.

Order Tracking: Upon placing your order, you’ll receive an email containing a tracking link. Keep an eye on your mailbox and remember to add “Cooling Team” to your email address book. Alternatively, you can track your order using this link: Track Your Order. For any assistance, us at email us at info@coolingteam.com.

Order Verification Process: After placing an order on our website, you’ll receive an automated SMS with a verification link. Simply click on the link to verify your order. If the link is unresponsive, please contact our customer care team email us at info@coolingteam.com.

Exchange, Return, and Refund Policies: Products can be returned within 3 days of purchase if the packaging remains unopened. If you’re unsatisfied after opening the packaging, please contact us Option 2: Our partner courier will pick up the product/s from your delivery address. Upon receipt at Cooling Team.
If you suspect tampering with the product, please retain the original product and packaging if possible. We’ll provide instructions on returning the product.

Returning Cooling Team Products Purchased Elsewhere: If you bought Cooling Team products from another website, please follow their return and refund instructions. For products purchased from our retail partners, kindly return them to the respective store following their return and refund policy.

We stand firmly behind the quality of our products, guaranteeing satisfaction every step of the way.